We really hope that you will be delighted with your SparesPRO purchase, however in the event that you wish to return any goods purchased from us please read our returns policy below. If an item is faulty we are very sorry for the inconvenience caused.
We recommend using a postal service that provides proof of delivery and has compensation insurance for lost or damaged goods as returns are not our responsibility until they arrive back to us. If you return a product to us that is not received in a brand new condition we reserve the right to return the product to you, or charge you a re-stocking fee.
If your goods are faulty, you have 30 days from receipt, in which to inform us of the fault in order to claim a full refund or exchange. We will issue a replacement or full refund to you via your original payment method.
Goods should be returned to SparesPRO in their original packaging. Once we have received the faulty item, we test it and if our testing department find a returned item is not faulty or has been tampered with, we will return the item to you. In this instance you will be liable for the return carriage. Goods outside 30 days shall be issued with a replacement only.
You can return unwanted items within 30 days of delivery and we will refund you the price paid for the items. In addition to the refund on your items; if your return request is received within 14 days of delivery, and items received within the following 14 days, then we will refund the cheapest, standard delivery option to you, unless there is another item on your order. Outside of 14 days from receipt, refunds for non-faulty returned items will not include the original delivery charge or the cost of delivering the items to us.
Replacements & Refunds
Where applicable, replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 10 working days to issue the item. If an item is out of stock, it will then become a priority back order to be despatched once stock is available.
If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 30 days to process. Refunds by credit card are made to the same credit card that was used for the original purchase.
If you need to return your goods, you will find a returns note on the back of your despatch note, or you can download the form here.